Director, Professional Services Operations – LATAM About the Role

We are looking for a Director, Operations leader to serve as the strategic backbone of our LATAM Professional Services organization. This Director-level role is equal parts program manager, business partner, and trusted advisor to the leadership team — translating organizational strategy into operational excellence across a complex, multi-country region.

What You’ll Do Strategic Leadership & Advisory

• Serve as a trusted advisor to the VP/RVP and senior leadership team, providing data-driven insights and operational counsel to inform critical business decisions
• Partner closely with executive stakeholders to shape and execute the regional strategy, acting as a connective layer across functions and geographies
• Lead cross-functional initiatives by influence — aligning Finance, ES, Recruiting, Marketing, Support, Delivery, and Legal without formal authority over those teams

Program & Portfolio Management

• Own the end-to-end operational rhythm of the LATAM Professional Services business, including governance
• Drive complex, multi-workstream programs from design to execution — managing competing priorities, escalations, and dependencies across Brazil, Mexico, Colombia, Chile, Argentina, and other LATAM markets
• Define and enforce operational processes and ensure consistent adoption across the org

Headcount & Workforce Planning

• Partner with ES, Recruitment, and Finance to manage headcount plans, backfills, net new positions
• Track and reconcile HC approvals, budget alignment, and hiring execution — escalating blockers to leadership and coordinating across GOC, recruiting, and HCMs
• Support workforce planning discussions, including headcount analysis and org design

Business Operations & Reporting

• Monitor KPIs and flag risks proactively — whether in GTM or Delivery

Stakeholder & Communications Management

• Act as a central point of coordination for the leadership team across internal programs
• Represent the operations function in leadership forums, synthesizing complex topics into clear executive-level narratives

What We’re Looking For

• 15+ years of experience in business operations, program management, or strategy roles, ideally within a large-scale technology or professional services organization
• Proven track record as a senior program manager driving complex, cross-functional initiatives in a matrixed environment
• Deep understanding of Professional Services business models — including revenue recognition, resource management, billing, and delivery operations
• Experience partnering with C-suite and VP-level stakeholders as a strategic advisor, not just an executor
• Strong financial acumen — comfortable with headcount planning, budget tracking, and revenue forecasting conversations
• Exceptional ability to lead through influence, build trust across organizational boundaries, and drive alignment without direct authority
• Fluency navigating a multi-country, multi-language region (LATAM experience strongly preferred)
• High operational rigor combined with strategic thinking — you can zoom in on process details and zoom out to the business picture with equal ease

What Makes You Stand Out

• Background working across Finance, HR, Recruiting, Legal, and Delivery functions as an embedded operations partner
• Demonstrated ability to build scalable operational processes from the ground up
• Comfort operating in ambiguity and driving clarity for your stakeholders

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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