Key Responsibilities:

• Work as a Technical/Solution Architect on Salesforce Marketing Cloud projects, delivering end-to-end solutions that meet client requirements.
• Lead discovery sessions and design workshops to capture client needs and translate them into technical designs.
• Implement solutions across Salesforce Marketing Cloud, including Journey Builder, Email Studio, Mobile Studio, Marketing Cloud Advanced, Marketing Cloud Personalization/Salesforce Personalization, Data Cloud, Loyalty Management and Intelligence
• Integrate Salesforce Marketing Cloud with external systems and platforms using APIs, custom scripts (e.g., AMPscript, SSJS), and tools like MuleSoft or custom ETL solutions ( _Optional for Solution Architect_ )

Stakeholder Management:

• Ability to engage with technical and non-technical stakeholders, translating business needs into technical solutions.

Governance and Best Practices:

• Establish best practices, guidelines, and compliance requirements for implementation.

Client Engagement:

• Partner with stakeholders to ensure the delivery of high-quality technical solutions aligned with client expectations.
• Communicate complex technical concepts in a clear and concise manner to both technical and non-technical audiences.
• Build trusted relationships with clients, ensuring satisfaction and identifying opportunities for further engagement.

Technical Expertise:

• Experience with Salesforce Marketing Cloud, including implementation, configuration, and custom development.
• Strong knowledge of Marketing Cloud tools such as Email Studio, Journey Builder, Automation Studio, Data Cloud and/or Personalization
• Ability to perform technical debt assessments and optimize high-volume SQL queries and SSJS scripts to ensure platform stability and prevent 'Governor Limit' breaches.
• Experience with scripting languages (AMPscript, SSJS) and integrating Marketing Cloud with other systems via APIs. ( Optional for Solution Architect)

Client Focus:

• Strong communication and interpersonal skills, with the ability to build trust with both internal teams and external clients.
• Ability to work in a fast-paced, cross-functional environment and manage multiple projects simultaneously.
• Knowledge of security, compliance, and industry best practices.

Education and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Preferred Qualifications:

• Salesforce Marketing Cloud certifications (e.g., Marketing Cloud Email Specialist, Marketing Cloud Admin, Marketing Cloud Consultant,Marketing Cloud Personalization...).
• Familiarity with Agile or hybrid project delivery methodologies.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this [Accommodation Request Form](https://careers.mail.salesforce.com/accommodations-request-form?_ga=2.139086459.912759425.1690463420-976932181.1684251251).

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